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Emergencies and personal safety

Procedures to follow in the case of an emergency

We're committed to keeping our students, staff and visitors safe.

Emergencies can occur at any time for a variety of reasons. Be prepared to respond independently, particularly if working after hours. Watch our video on emergency procedures and read our tips for staying safe on campus.


1. Dial triple zero (000) 常州厚福润服务有限公司

If your life is being threatened, or if someone is seriously ill or injured, or if you just witnessed a serious incident dial triple zero (000) for emergency services (fire/ambulance/police).

1. Warn anyone in immediate danger
2. Contain or manage the situation, if safe to do so
3. Raise the alarm by activating a 'Break Glass' alarm
4. Evacuate via your closest safe exit
5. Call emergency services on triple zero (000) and Campus Security on 9351-3333

2. Call Campus Security on 9351 3333 满洲里和正佳机械有限公司

Campus Security is available 24 hours a day to assist with handling an emergency or if you're feeling unsafe on campus. Our security officers are certified to perform first aid and their vehicles are equipped with automated external defibrillators (AED).

Our security officers wear distinctive uniforms that are easy to identify and we encourage you to approach them if you need assistance.

A number of emergency help points are located across the Camperdown/Darlington Campus and can be found on our maps under 'Amenities'. These help points provide a direct link to Campus Security.

You can also reach security via 1800 SYD HLP (1800 793 457)


If you have witnessed or been involved in a critical incident, whether on or off campus, and would like to talk to a counsellor:

Students should contact the University’s Counselling and Psychological Services on 8627 8433 or 8627 8437 (9am to 5pm, Monday to Friday). 

Staff should contact the Employee Assistance Program on 1300 360 364 (24 hours a day).

If you need to report an incident of sexual harassment or assault, or make a complaint about misconduct, call our confidential helpline, 1800 SYD HLP (1800 793 457). This service can also connect you with other University support services during business hours (9am - 5pm) and 24-hour external help from the NSW Rape Crisis Centre.


Familiarise yourself with the University's basic emergency procedures to stay safe on campus.


Emergency evacuation 忻州旺祥正贸易有限公司

In some situations you may be required to evacuate. All University staff, students and visitors are required to respond to emergency alarms and follow instructions.

  1. Check for any sign of immediate danger
  2. Shut down equipment/processes that cannot be left unattended
  3. Locate your closest exit
  4. Follow exit signs to find your way out of the building (do not use lifts)
  5. Go to the assembly area 

Emergency lockdown 岳阳满浩光商贸有限公司

You will be notified of an emergency lockdown by emergency services, security or University emergency responders via building announcements or other mechanisms. These procedures are implemented to ensure building occupants are protected from external threats, e.g. severe storms or civil disturbance.

  1. Remain calm
  2. Stay inside the building
  3. Follow instructions from staff, Campus Security and emergency services 

Medical emergencies 包头如寿正机械有限公司

If a person is seriously ill or injured don't hesitate to call triple zero (000) and ask for an ambulance.

  1. Call triple zero (000) and ask for an ambulance
  2. Contact the closest first aider
  3. If the person is unconscious, send for the closest Automatic External Defibrillator (AED)
  4. Call Campus Security (9351 3333)
  5. Send people to flag and direct the ambulance on arrival

Automatic External Defibrillators (AEDs) 永州高亨华科技有限公司


AEDs are easy to use. They guide users with step-by-step instructions using visual and voice prompts. Our AEDs will verbally request the responder to press the flashing shock button. AEDs won’t deliver a shock unless a shockable heart rhythm is detected. 

An AED should be applied as soon as possible. CPR should be administered while the AED is being retrieved.

AEDs are safe to use – just “Don’t Touch Patient” during shock delivery, as instructed by the voice prompt.


Hazardous material incidents 韶关巨厚祥商贸有限公司

Hazardous materials include chemicals, biological materials and radioactive substances in all forms. Staff and students working with hazardous materials are required to plan for emergencies including the need to stop work quickly and respond to spills or an uncontrolled release. Refer to the Safety Data Sheet (SDS) for specific hazard information.

General spill procedures

  1. If safe to do so, control the source of release or contain the spill
  2. Evacuate and secure the immediate area
  3. Determine if local and/or emergency services assistance is required

If the incident can be managed locally

  1. Ensure that two trained staff are allocated to clean-up the spill
  2. Use appropriate personal protective equipment
  3. Absorb any free liquids, collect any solids and/or ventilate the area
  4. Collect, label and dispose of spill residue as hazardous waste
  5. Decontaminate the affected area and equipment

If emergency services assistance is required

  1. Call triple zero (000) and security (9351 3333)
  2. Ensure staff/students involved in the incident are available to assist the Emergency Services
  3. Contact Safety Health and Wellbeing (9351 5555).

Gas leaks 邵武久源辉贸易有限公司

Many of the University's buildings are serviced by natural gas. This natural gas can be detected by odour.

Natural gas will quickly dissipate in naturally ventilated areas and poses a limited risk of fire or explosion. Despite this, avoid the use of mobile phones (which can be a potential ignition source) in the immediate area.

Gas leak detected OUTSIDE a building

  1. Move away
  2. Call Security (9351 3333)

Gas leak detected INSIDE a building

  1. Warn anyone in immediate danger
  2. Notify local emergency responders
  3. Evacutate to a well ventilated external area
  4. Call Security (9351 3333)

Bomb threats 永州晶皇旺贸易有限公司

Bomb threats are usually received via a telephone call. If you receive a bomb threat:

  1. Remain calm
  2. Do not disconnect the call
  3. Record as much information as possible
  4. Call Campus Security (9351 3333)
  5. Notify your supervisor and head of area

Personal threats 杭州瑞同盛机械有限公司

The incidence of violence on the University's campuses is generally lower than that experienced in the general community.

Feel threatened or afraid

  1. Go to a busy place
  2. Attract the attention of other people in the area
  3. Call Campus Security (9351- 3333)

Abusive phone call

  1. Hang up
  2. Report the incident to your supervisor and Security (9351- 3333)

Aggressive or potentially violent person

  1. Try to remain calm
  2. Alert someone nearby
  3. Be assertive, but polite
  4. Attempt to de-escalate the situation
  5. Activate a duress device or call Security (9351 3333), only if safe to do so

Armed hold-up or intruder

  1. Try to remain calm
  2. Cooperate with the intruder/s
  3. Observe as much as possible, but don’t stare
  4. Call Campus Security (9351 3333), when safe to do so

If you witness an aggressive confrontation on campus, call Campus Security (9351 3333) immediately.

Suspicious behaviour 常熟恒德复有限公司

  1. Politely challenge strangers by asking: "Can I help you?"
  2. Report suspicious behaviour to Security

Do not challenge anyone acting aggressively, and avoid situations where you may be isolated from assistance. If someone responds aggressively to the standard challenge, withdraw from the situation and call Campus Security (9351 3333).

Active shooter/armed attacker 文登升鑫大科技有限公司

In the event of a threat or attack with a weapon:

  1. RUN (escape). Leave the immediate area, if safe to do so

  2. HIDE. If it is not safe to leave, hide and silence your phone and other devices

  3. FIGHT (act). If you need to hide, constantly re-assess your options to escape or hide in a better location, and prepare to defend yourself as a last resort.

When safe, advise (tell) the police of your situation by dialing Triple Zero (000).

For more detailed information refer to the Australia-New Zealand Counter-Terrorism Committee - Active Armed Offender Guidelines for Crowded Places.

University staff in charge of classes are required to help facilitate a safe and efficient response to emergency situations.

Familiarise yourself with the University’s standard emergency response procedures and the emergency exits, safe exit paths and assembly areas for various teaching spaces. In the event of an alarm activation:

  1. Encourage your students to remain calm
  2. Ask the students to pack up their personal belongings and prepare to evacuate
  3. Check that the available exits are clear and free of danger
  4. Direct students to evacuate and where to assemble
  5. Once the room has been cleared, proceed to the assembly area
  6. Report any problems to the chief warden, Campus Security or the attending emergency services


  • Watch this short video about getting around campus safely.
  • Download the Sydney Uni app for access to maps, locations and amenities.
  • If you're feeling unsafe on campus or you're concerned for the safety of others, call Campus Security on 9351 3333 24 hours a day. Security patrol officers can assist by escorting you from a building to your vehicle, to the local bus stop or to the local railway station.
  • Keep your contact details up to date in Sydney Student or My HR Online so alerts can be sent to your mobile in the event of an on-campus emergency. You can also download the Sydney Uni Alert app. More info about emergency alerts.
  • Avoid isolated areas, particularly after hours. Free shuttle buses operate to help you get around quickly and safely in the evenings.
  • When walking around the University watch out for traffic and use designated road crossings. Never cross a road while using headphones or a mobile phone.
  • Some areas of the University pose specific risks to health and safety, such as laboratories and workshops. Access to these areas is restricted. Find out more information about restricted areas
  • If you have a medical condition or disability that could impact on your health or safety on campus, please disclose this confidentially to relevant staff.
  • Emergency help points which connect directly to Campus Security are located across our main campus and can be found on our maps under 'amenities'.
  • Attend lecture streams only as timetabled to avoid overcrowding of lecture theatres.
  • Report incidents, hazards and other safety concerns to relevant local staff, Campus Security (9351 3333) or Safety Health & Wellbeing (9351 5555).


If you've lost an item, contact Campus Assist on 9351 7838. If you find an item, please hand it to the closest Campus Assist desk or Security officer or report lost property online. Find out where our lost property collection points are.


If you notice a maintenance or work health and safety issue, contact Campus Assist on 1300 CAMPUS (1300 226 787) or visit your nearest Campus Assist precinct office:

Campus Assist Precinct Office
Room 129
Merewether Building

Campus Assist Head Office
Ground floor (main foyer)
Services Building, 22 Codrington Street

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